Frequently Asked Questions
Traveling in Japan is always full of fun and adventure, but it is also quite a world away from what many of us are familiar with...that's what makes it even more exciting! Don't ever hesitate to ask us questions, because we know you will have them!
Since 2015, we've been guiding riders through the heart of Japan—and if the locals are anything to go by, we’ve officially gone full Japanese! (Their words, not ours.) At Wheel Women, we don’t just visit Japan—we live it, breathe it, ride it. From winding mountain passes to hidden seaside trails, we know where the magic lives… and we’ll take you there.
With years of language study, deep cultural immersion, and a passion for paths less pedalled, we turn your Japan cycling dreams into unforgettable, soul-stirring adventures.
Tina McCarthy—your fearless guide and founder of Wheel Women—was awarded the 2024 Hiroshima Government Tourism Ambassador Grand Prize for her trailblazing work in inbound cycle tourism. She’s not just an expert on Hiroshima… she’s practically a local in Onomichi, and she can’t wait to show you the Japan most tourists never see.
Why travel with Wheel Women Cycling?
Can I bring the kids?
We love it when our riders decide to bring their sons or daughters. However we do set an age and fitness limit. Younger riders must be able to meet the rider requirements of 20-25kmphr and be able to ride for several hours continuously. Riders must be 16 years of age or over.
What about SIM cards?
This is the ongoing conundrum for most riders. SIM card versus e-SIM, data versus voice and data, pocket wifi device or use data roaming from home....only you can answer what is best to your requirements. However be aware that if you rent a SIM card make sure your phone is unlocked. Also remember that if you use two-step verification for security measures and need codes sent to your device, a SIM with a Japanese number will not allow this to happen as the code will be sent to your Australian number. It’s a trap many have fallen into.
Can men come along?
Just because we are called Wheel Women doesn't mean we exclude men. On the contrary we love it when women decide to bring their partner, whether they be male or female...same sex couples, male or female are very welcome. An adventure shared together is a powerful experience and we understand that...so bring them along!
We also understand that sometimes the all-women environment is desirable. If you prefer it that way then let us know and we'll do our best to keep it that way for you.
Are credit cards ok in Japan?
Yes, these days credit cards are accepted in many places. We travel to some more rural ares so expect cash to be the most accepted. Travel money cards from banks or financial institutions have worked well in the past and we rarely have anyone have problems with cards. Be sure to advise your bank that you are travelling.
Getting to the start location
Japan can be a little overwhelming if you haven't travelled there previously. However we are experts in how to get around and veterans of countless trips using plane, train and automibile...let's just say we know the ropes! We are always happy to advise on the best way to get to the start location and also very happy to assist you in how to organise, how to book tickets and what apps to use. It's all part of what we do.
What about fitness?
Preparing for a multi-day bike adventure takes some time. Many riders are seasoned adventurers and it's no problem, but if this is your first time on a multi-day tour then you will need some preparation. Bike fitness is very important; conditioning your butt to go day after day in the saddle, ensuring muscles are tined to not tire and cramp after multiple days and working up to the required distance and speed day after day is needed.
We are happy to provide you with a basic training plan, but as always, speak to your health professional before undertaking any extra physical activity.
Testimonial
Robert
"The insight into the temples, shrines lookouts and other small sites is invaluable and a key component of interest and cultural engagement that adds so much to the experience which is really valuable and great. Tina you did an excellent job and I cannot wait for the book launch.
Cancellation Policy & Terms
When we organise tours it takes time and energy, not least to say we book early to secure accommodation and services. Please ensure you have travel insurance as soon as you book your tour.
• Cancellation must be received in writing to info@wheelwomen.com.au, please note that it must contain a delivered/read receipts.
• Once we start booking a tour we incur costs immediately, please understand that we do our best to compensate on any cancellation but our policy is as follows:
• 120+ days before tour departure: forfeit $500 and 25% of complete tour price
• 91-120 days before departure: forfeit $500 and 50% of complete tour price
• 61-90 days before departure: forfeit $500 and 75% of complete tour price
• 31-60 days before departure: forfeit $500 and 85% of complete tour price
• 0-30 days before departure: forfeit 100% of complete tour price
• After tour begins: no refunds possible after commencement of tour
If we need to cancel...
We reserve the right to cancel any tour prior to departure. Should this occur, you will receive a full refund of all monies paid, less any refunds not issued by accommodations/services. No further compensation will be payable for expenses, damages, loss of time, inconvenience, or any other associated costs.
Minimum Group Size
Tours are priced based on minimum group numbers. If the required minimum of 8 participants is not reached, we will notify you as soon as possible and offer the following options:
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A full refund of all monies paid.
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Transfer to another available departure date at no additional cost.
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Proceeding with the tour by payment of a surcharge, if available, to cover cost increases.
Route & Itinerary Changes
We reserve the right to amend routes or itineraries where necessary due to factors beyond our control, including weather conditions, group riding ability, government regulations, road closures, or other unforeseen circumstances. Wherever possible, any changes will be advised prior to departure.
Room Upgrades/Changes
We do our best to cater to everyone's choices regarding room choices: singles versus twin share. Upgrades are not guaranteed and any increase in room costs over and above the standard tour allocations must be met by the rider requesting the upgrade. Prior to tour commencing upgrade rooms will be charged accordingly. After tour commences upgraded rooms must be paid for by the rider at the venue.
Itinerary, Dates & Pricing
Wheel Women Pty Ltd reserves the right to amend tour dates, itineraries, and pricing where necessary. While we aim to keep all published information current, changes may occur without notice.
Non-participation
If a riders chooses to not ride with the group on the allocated courses on any day they are deemed an independent rider. Wheel Women Pty Ltd takes no responsibility for riders who choose to ride independently or opt for other activities instead of the planned itinerary.